Suraket designs and builds the products around the network: customer onboarding, self-service, partner portals, field-force tools, and the operational software that sits between billing, CRM, and the people who use the service every day.
Talk about a telecom projectOperators invest heavily in connectivity, then lose time in the products customers and staff actually touch. Onboarding takes too many steps. Field teams work from three tools. Revenue leakage hides in manual exceptions. A digital program starts with a slide and never reaches a first production release.
We work in that layer: defined products, integrations that are named before build, and a delivery plan a telecom stakeholder can inspect.
Shorter, clearer activation flows with the checks the business actually requires — not a form that dumps every field on day one.
Plan changes, usage visibility, support requests, and payments in a product customers can finish without calling the contact center.
Work orders, inventory at the edge, contractor reporting, and status that operations can trust.
Tools that reduce silent leakage: dispute handling, offer eligibility, reconciliation views, and cleaner handoffs into billing.
The unglamorous systems staff use all day: queues, approvals, knowledge, and workflow around existing BSS/OSS.
Assisted support, document intake, or operations summaries — only when the data path and human review are designed, not bolted on.
We do not replace your core BSS overnight.
We ship the product around it that customers and staff can use this quarter.
1
What customers, dealers, or field staff do today, including the unofficial spreadsheets.
2
CRM, billing, identity, inventory, payment — what we will integrate, what we will not pretend to replace.
3
One journey or one operations product, with acceptance criteria.
4
Weekly demos, risk list, and a single client decision-maker.
5
Source, environments, runbooks, and a short stabilization window.
Regional mobile operator
A growing operator had a working network and a slow activation journey. New prepaid customers bounced between a dealer app, a web form, and a back-office queue. Marketing could acquire demand. Operations could not finish activation on the same day with any consistency.
Read case study: Faster prepaid activation without throwing away the core stack
Multi-city telecom operations team
Installation and repair teams were running on WhatsApp groups, paper job sheets, and an ageing ticketing tool. Dispatch thought a job was closed. The customer thought nobody had come. Inventory on the van did not match inventory in the system.
Read case study: Field work orders that match what actually happened on site
Digital service provider with a telecom footprint
Customers called for things the company already knew: remaining quota, last invoice, SIM swap status, and whether a plan change had gone through. The website explained products. It did not let a logged-in customer finish the task.
Read case study: A self-service account space that reduced avoidable contact-center loadTell us the journey, the systems of record, and the date you need a first production slice.
Talk about a telecom projectWe design and develop custom software, websites and Al solutions to help your business grow.
Custom
Software
Web &
E-Commerce
AI Integration
& Automation
Ongoing
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