Rescue is not a rebrand of “we will finish whatever you have.” It is a short, senior intervention: stabilize what is running, say what is actually left, then finish a slice you can put in production or confidently kill.
Request a rescue reviewIf production is down or data is at risk, say that in the first sentence of the form. This page is for delivery failure, not emergency incident response as a 24/7 SOC.
Dates have moved twice and nobody believes the third date.
The vendor reports activity. You cannot see a product a user could complete.
The original team left, and the repository is a rumor.
Scope is still growing because saying no has no owner.
QA is a final surprise rather than a weekly fact.
1
Repositories, environments, credentials, current backlog, and who can decide.
2
Anything unsafe in production gets a short, boring fix list. We do not “improve” a burning kitchen.
3
What is built, what is broken, what was never started, and what the remaining work actually is.
4
One production outcome with acceptance criteria and a date.
5
You keep the product. You can stay with Suraket for the next slice or take it inside.
We will not take over a project if you cannot appoint one decision-maker or cannot give repository access.
Rescue without those two things is theatre.
US-based operations company
A company paid for an operations MVP for the better part of a year. Demos showed screens. Staff still lived in spreadsheets. Acceptance had never been written down, so every week added “small” items.
Read case study: A vendor MVP that never reached “done”
Product company with a small internal team
An internal rewrite of a customer portal started with good intent and no cutover plan. Old and new systems drifted. Sales had already promised a date.
Read case study: An internal rebuild that lost the customer-facing date
Services firm piloting document intake
A promising classification pilot lived in a data-science environment. Operations still emailed PDFs around. Nobody owned production: auth, audit, fallback, or cost.
Read case study: An AI pilot stuck in a notebookWe use the details you send only to reply and qualify the conversation. See our Privacy Policy.
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