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Case study | Software Project Rescue
An AI pilot stuck in a notebook
Services firm piloting document intake
01
Overview
A promising classification pilot lived in a data-science environment. Operations still emailed PDFs around. Nobody owned production: auth, audit, fallback, or cost.
02
Challenge
The business wanted “the AI launched.” What they needed was a product: upload, review, exception queue, and a model call with logs.
03
Solution
Suraket did not retrain the model first. We wrapped the existing approach in an application operations could use, with human review on low-confidence cases and a complete audit trail. Practice work on evaluation sat beside the product, not instead of it.
Customer
Services firm piloting document intake
Industry
Software Project Rescue
Services delivered
Software Project Rescue
AI
04
The result
The pilot left the notebook. Staff had a queue. Leadership could see volume, exceptions, and whether the model was worth expanding.
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