Connected Care & Patient Engagement Platform
Bringing patient engagement, telehealth, scheduling and health records together in one connected care experience.
- 60%Shorter appointment wait times
Case study | Artificial Intelligence
AI-Powered Healthcare Assistant Platform
Transforming Patient Care with Intelligent Healthcare Automation
01
Overview
Healthcare providers often struggle with long patient wait times, fragmented medical records, overwhelming administrative workloads, and limited access to timely medical information. Suraket developed an AI-powered healthcare platform that combines intelligent virtual assistants, clinical automation, and secure patient management to streamline healthcare delivery while improving patient engagement and operational efficiency.
Reduced patient response time by
85%
Automated routine healthcare workflows by
75%
Improved patient satisfaction by
45%
02
Challenge
The healthcare organization was overwhelmed by increasing patient inquiries, appointment requests, medical record management, and administrative tasks. Healthcare professionals spent significant time handling repetitive requests instead of focusing on patient care. Patients also experienced long response times, difficulty accessing healthcare information, language barriers, and inconsistent communication across multiple channels.
03
Solution
Suraket designed and developed an enterprise-grade AI Healthcare Assistant Platform that integrates with hospital systems, electronic health records, appointment scheduling, and patient communication channels. Powered by LLMs, RAG, NLP, and intelligent workflow automation, the platform delivers instant, context-aware healthcare assistance while securely retrieving patient information and clinical knowledge. The assistant schedules appointments, answers medical FAQs, provides medication reminders, summarizes patient histories, assists staff with documentation, and routes complex cases to medical professionals when human intervention is required.
Customer
Healthcare Provider
Industry
Artificial Intelligence
Services delivered
Artificial Intelligence & Machine Learning
UI/UX Design
Android & iOS App Development
Healthcare Web Portal Development
Backend & API Development
EHR & Healthcare System Integration
Cloud Infrastructure & DevOps
HIPAA-Compliant Security & Data Protection
QA Testing & Performance Optimization
Maintenance & Continuous Support
Built with
OpenAI GPT-4 · React · Node.js · PostgreSQL · AWS
04
The results
85%
faster patient response times
75%
automation of routine healthcare workflows
60%
reduction in administrative workload
45%
improvement in patient satisfaction
50%
faster appointment scheduling
99.7%
AI accuracy for healthcare knowledge retrieval
35%
increase in clinician productivity
99.9%
platform uptime
05
Services delivered
Artificial Intelligence & Machine Learning
UI/UX Design
Android & iOS App Development
Healthcare Web Portal Development
Backend & API Development
EHR & Healthcare System Integration
Cloud Infrastructure & DevOps
HIPAA-Compliant Security & Data Protection
QA Testing & Performance Optimization
Maintenance & Continuous Support
06
Technology stack
Artificial Intelligence
OpenAI GPT-4Anthropic ClaudeLangChainRAGNLPMedical Knowledge AI
Frontend
ReactNext.jsFlutter
Backend
Node.jsNestJSPython (FastAPI)REST APIsGraphQL
Database
PostgreSQLRedisPinecone
Cloud & DevOps
AWSDockerKubernetesGitHub ActionsTerraform
Security & Compliance
OAuth 2.0JWTEncryptionHIPAARBAC
Integrations
Epic EHRCernerTwilioFirebaseStripeZoom HealthcareGoogle Calendar
Customer
Healthcare Provider
Delivering faster, smarter, and more personalized care with an AI assistant that knows when to hand off to a clinician.
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