Case study | Telecom

Faster prepaid activation without throwing away the core stack

Regional mobile operator

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Overview

A growing operator had a working network and a slow activation journey. New prepaid customers bounced between a dealer app, a web form, and a back-office queue. Marketing could acquire demand. Operations could not finish activation on the same day with any consistency.

Challenge

The core billing and identity systems were staying. The team did not need another transformation program. They needed a single activation product that captured the right checks, failed clearly, and handed a clean record into the existing stack.

Solution

Suraket mapped the live journey, including dealer workarounds, then built a focused activation application: guided steps, document capture where required, status the dealer could see, and named integrations into identity and billing. Scope excluded a BSS replacement. Weekly reviews were held with commercial and operations owners together so exceptions did not hide until launch week.

Customer

Regional mobile operator

Industry

Telecom

Services delivered

Product Engineering

Talk about a telecom project

The result

Activation became a product staff could finish, not a relay of emails. Exceptions were visible. The operator kept its core systems and still launched a customer-facing journey it could extend later (eSIM, additional KYC, or postpaid) without rebuilding the foundation.