Case studies

Work that reached production. Stories we can stand behind.

Selected Suraket delivery across telecom, healthcare, fintech, and AI. Each story says what was broken, what we built, and what is true now — no inflated logos, no invented numbers.

Shipped to production

Acceptance written first

Code and docs you own

Named senior team

All case studies

Filter by industry or service, or search for a problem you recognise.

Real Estate Field Verification & AI

AI-Powered Field Verification Platform (Postpoint)

Turning field inspections into tamper-evident, GPS-validated evidence with real-time AI image checks and cryptographic hashing.

  • 65%Faster field verification

Healthcare Healthcare & Digital Care

Connected Care & Patient Engagement Platform

Bringing patient engagement, telehealth, scheduling and health records together in one connected care experience.

  • 60%Shorter appointment wait times

FinTech FinTech & Payments

AI-Powered Digital Payments Platform

Speeding up digital payments with smart transaction routing, AI fraud detection and automated KYC checks.

  • 70%Faster payment processing

Healthcare Healthcare & RAG

AI-Powered Healthcare Assistant Platform

Streamlining clinical notes and patient messages with LLMs, retrieval-augmented generation (RAG) and secure EHR integrations.

  • 85%Faster patient responses

Manufacturing Multi-site Manufacturer

ForgeLine — Manufacturer AI Readiness & Vision QC

A multi-site manufacturer wanted “AI on the line” without knowing which stations had usable images, lighting, or owners.

  • 32%Fewer false scrap events

AI Multi-country Operations Company

DocuFlow — Operations Knowledge Copilot

An operations company drowned in PDFs, SOPs, and tribal Slack answers. Suraket built a generative knowledge copilot that retrieves only from approved sources, cites them, and stops when evidence is thin.

  • 62%Faster procedure lookup

FinTech Credit & Financial Services Team

ClauseGrid — Contract Intelligence for Credit Ops

A credit team spent days hunting covenants and renewal dates across PDFs. Suraket delivered a generative contract-intelligence workspace that extracts clauses, flags gaps, and keeps a lawyer on the save.

  • 54%Faster first-pass review

Telecom Regional mobile operator

Faster prepaid activation without throwing away the core stack

A growing operator had a working network and a slow activation journey. New prepaid customers bounced between a dealer app, a web form, and a back-office queue. Marketing could acquire demand. Operations could not finish activation on the same day with any consistency.

Telecom Multi-city telecom operations team

Field work orders that match what actually happened on site

Installation and repair teams were running on WhatsApp groups, paper job sheets, and an ageing ticketing tool. Dispatch thought a job was closed. The customer thought nobody had come. Inventory on the van did not match inventory in the system.

Telecom Digital service provider with a telecom footprint

A self-service account space that reduced avoidable contact-center load

Customers called for things the company already knew: remaining quota, last invoice, SIM swap status, and whether a plan change had gone through. The website explained products. It did not let a logged-in customer finish the task.

Suraket team working session in a meeting room

Software Project Rescue US-based operations company

A vendor MVP that never reached “done”

A company paid for an operations MVP for the better part of a year. Demos showed screens. Staff still lived in spreadsheets. Acceptance had never been written down, so every week added “small” items.

Software Project Rescue Product company with a small internal team

An internal rebuild that lost the customer-facing date

An internal rewrite of a customer portal started with good intent and no cutover plan. Old and new systems drifted. Sales had already promised a date.

AI Services firm piloting document intake

An AI pilot stuck in a notebook

A promising classification pilot lived in a data-science environment. Operations still emailed PDFs around. Nobody owned production: auth, audit, fallback, or cost.

Every case study answers the same four questions

So you can compare them honestly, and so you know what we will ask about your project.

01

Overview

Who the client was, and what was at stake for the business.

02

Challenge

What was actually wrong — often not what the first brief said.

03

Solution

What we built, what we integrated, and what we deliberately left out.

04

Result

What is true now, in production, for the people who use it.

Have a problem that looks like one of these?

Tell us what is stuck. A senior person replies, and we will say plainly whether we are the right team.

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