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Case study | Software Project Rescue
An internal rebuild that lost the customer-facing date
Product company with a small internal team
01
Overview
An internal rewrite of a customer portal started with good intent and no cutover plan. Old and new systems drifted. Sales had already promised a date.
02
Challenge
The CTO needed a partner who would not propose another rewrite. They needed a cutover slice and a freeze on non-critical design churn.
03
Solution
We mapped old vs new feature-for-feature, chose the smallest portal surface that sales could honestly launch, and put both teams on a shared board. Suraket owned the integration edge and the launch checklist. Visual polish that did not block launch was parked.
Customer
Product company with a small internal team
Industry
Software Project Rescue
Services delivered
Software Project Rescue
04
The result
A portal customers could complete went live. The internal team kept ownership of the domain they knew. The rewrite became a program with a second date instead of a myth.
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