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Case study | Healthcare
Connected Care & Patient Engagement Platform
Empowering Patients with Smarter, Connected Digital Healthcare
01
Overview
Healthcare providers often face challenges with fragmented patient communication, inefficient appointment management, and growing administrative workloads that impact both patient experience and operational efficiency. Suraket designed and developed a modern healthcare platform that unifies patient engagement, virtual care, appointment scheduling, and health record access into a seamless web and mobile experience.
Reduced appointment wait times by
60%
Improved patient engagement by
55%
Reduced administrative workload by
45%
02
Challenge
The healthcare provider relied on disconnected systems for appointment scheduling, patient communication, medical records, and telehealth services. Patients experienced long response times, missed appointments, and limited access to healthcare information, while administrative staff spent countless hours managing repetitive tasks. As patient demand continued to grow, the organization required a secure, scalable digital platform capable of delivering a modern healthcare experience without increasing operational costs.
03
Solution
Suraket built an end-to-end Connected Care Platform available on both web and mobile, enabling patients and healthcare providers to interact through one secure ecosystem. The platform allows patients to book appointments, access medical records, attend virtual consultations, receive medication reminders, communicate securely with healthcare professionals, and monitor their healthcare journey in real time. Healthcare providers benefit from intelligent dashboards, automated scheduling, digital patient management, secure messaging, and integrated telehealth capabilities. Designed with a patient-first approach, the platform improves accessibility and communication while maintaining enterprise-grade security and scalability.
Customer
Healthcare Provider
Industry
Healthcare
Services delivered
Healthcare Platform Development
UI/UX Design
Android & iOS App Development
Web Application Development
Backend & API Development
EHR & Third-Party Integrations
Cloud Infrastructure & DevOps
Security & Compliance Engineering
QA Testing & Performance Optimization
Maintenance & Ongoing Support
Built with
Flutter · Node.js · PostgreSQL · AWS (EC2, ECS, S3, RDS, CloudFront)
04
The results
60%
faster appointment scheduling
55%
increase in patient engagement
45%
reduction in administrative workload
40%
fewer missed appointments through automated reminders
50%
faster access to medical records
35%
increase in telehealth adoption
99.9%
platform availability
92%
patient satisfaction after deployment
05
Services delivered
Healthcare Platform Development
UI/UX Design
Android & iOS App Development
Web Application Development
Backend & API Development
EHR & Third-Party Integrations
Cloud Infrastructure & DevOps
Security & Compliance Engineering
QA Testing & Performance Optimization
Maintenance & Ongoing Support
06
Technology stack
Frontend
FlutterReactNext.jsTypeScript
Backend
Node.jsNestJSPython (FastAPI)REST APIs
Database
PostgreSQLRedis
Cloud & DevOps
AWS (EC2, ECS, S3, RDS, CloudFront)DockerKubernetesGitHub Actions
Security
OAuth 2.0JWTEnd-to-End EncryptionRBAC
Integrations
FHIR APIsEpic/Cerner EHRTwilioFirebaseStripeZoomGoogle Calendar
Customer
Healthcare Provider
Delivering modern digital healthcare experiences through secure web and mobile solutions.
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